Terms & Conditions

ELB Fireplaces provides top quality branded goods. We aim to supply all goods in the most efficient manner possible at competitive prices. The following terms and conditions apply to all transactions received by ELB Fireplaces.The terms and conditions. Please read them carefully and print a copy for future reference.

Description Of Goods

All products sold are of a complex technical nature and we are sometimes unableto give full specifications of all products. All images, descriptive matter,specifications in our advertisements, relayed by telephone and on the Internet are for the sole purpose of providing guidance and are an approximate description. Full details of specifications are available from manufacturer’s brochures or their web sites.

Product Information

All product specifications, images and other information published in our advertisements and on our web site have been obtained from our suppliers, manufacturer's and other publications. ELB Fireplaces cannot guarantee the reliability or accuracy of the information and prices described, published orquoted.

Errors and Omissions

In the event a product is listed or quoted at an incorrect price due to an error by ourselves, our agents and our suppliers or publishers. We shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If you credit/debit card has been charged and we subsequently cancel your order, we will immediately issue a refund to your credit card.

Delivery Schedule

All products and services are subject to availability and may be withdrawn at any time. If the goods are not supplied as specified we will refund you if the transaction is cancelled. We will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Tax Charges

For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Guarantee

All products supplied are covered by the terms and conditions of themanufacturer and are covered for the stipulated guarantee period. Consumable products carry a minimum of 3 months guarantee e.g. batteries. This guarantee specifically excludes faults by accident, neglect and misuse. In addition routine maintenance, adjustments, and user interface configuration that are available within the user's remit are not covered under the manufacturers guarantee. All products that are found to be working to the manufacturers specifications will be subject to carriage and inspection surcharges. In addition ELB Fireplaces will charge a £15.00 flat rate administration fee for processing information. A detailed breakdown cost can be obtained from customer services department on 0870 7572022 on application.

Reaching Us

If you need to reach us, please email us using the link on the Contact Us page alternatively, you can call on 0870 7572022 (International +44 0870 7572022) or fax us on or write to us at Unit 6 Victoria Industrial Estate Leigh Lancs WN7 5SE United Kingdom

Delivery

When the goods are delivered to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your risk. Any transit damage, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.

Damage In Transit

If the goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it is the consumers responsibility to notify us within 3 days of receipt by fax or email.

Shortages

It is the consumer's responsibility to sign for the correct number of packages as shown on the delivery consignment note and report any shortages within 3 days of receipt by fax or email.

In-Correct Goods

It is the consumer's responsibility to notify us of any in-correct goods >supplied within 3 days of delivery.

Non-Deliveries

We will not accept any liability for goods lost in transit unless we are notified within 10 days from the expected delivery date.

Under Guarantee Repairs

All goods over 14 days since receipt by the customer will be repaired inline with the manufacturers guarantee and you should complete a customer service document that is to be sent back via post, detailing your problem, this form is available from the customer services department on Tel: 0870 7572022 or email us for a copy. We will then contact you detailing the next action to have your product repaired under guarantee. Where appropriate customer services will provide details of your local authorised service centre. We advise all customers to retain box and packaging where possible, as you will be solely responsible for any damages caused due to packaging. Customer services will contact you and provide you with a returns reference number. This information must be clearly marked on the box as returns will be accepted and returned. Without it will be returned and not accepted.